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Fees & Information

Please see table below for details.

Fees

Wollahra medical Centre is a bulk billing practice. This means if you have a valid Medicare card, we bill Medicare for your doctor consultation.

Some complex services or procedures may not be fully covered by Medicare. In these cases, there may be a gap fee (an out-of-pocket cost), which we’ll let you know at the time of your consultation.

All payments must be made on the day of your visit, and we accept cash, EFTPOS or credit card

If you’re visiting under Workers Compensation/ TAC , please make sure to bring your claim number with you each time you attend.

(If you do not have a claim number, you will be billed a Private Consultation fee)

APPOINTMENT FEES
FOR PATIENTS WITHOUT MEDICARE
Standard Consultation: 
Visit lasting under 20 minutes.		 $63.90
Long Consultation:
Visit lasting more than 20 minutes		 $104.90
After hours Standard Consultation:
Visit lasting under 20 minutes		 $77.15
After hours Long Consultation:
Visit lasting more then 20 minutes		 $118.00
Wound dressing $20 + Consultation fee
Iron Infusion $110 + Consultation fee
WORKCOVER PATIENT
Standard Consultation $73.21
Long Consultation $134.24
After hours Standard Consultation $100.67
After hours Long Consultation $172.07
TAC PATIENT
Standard Consultation $71.40
Long Consultation $131.47
After hours Standard Consultation $89.35
After hours Long Consultation $149.75
Work cover & TAC Claims – If you do not have a claim number, you will be billed a Private Consultation fee

 

ALL PATIENTS
These items incur a private fee as there is no Medicare rebate on them
Medical forms / reports – Employment Medical  $110.00
Taxi forms – Taxi Medical  $165
Vaccines Please purchase vaccines at the pharmacy
(unless it’s under the National Immunisation Program)The Flu vaccine is free for eligible Medicare cardholders:

  • People aged 6 months
  • 5 years– People aged over 65 years old.
  • Aboriginal and Torres Strait Islander people.
  • Pregnant women – at any stage of pregnancy
  • People who have medical conditions that put them at risk of serious complications of the flu, such as severe asthma, diabetes and heart problems.

APPOINTMENTS
Our Practice runs on an appointment system between the hours of:

9am–5pm Monday to Friday
and
9am – 2pm on Saturdays

We are CLOSED Sunday & Public Holidays

WALK INS
We do accept walk-in patients however, those with an appointment take priority.
Our Doctors try their very best to run as close to time as possible – we encourage you to make an appointment to minimise waiting times. However, emergencies and unforeseen circumstances can arise which may cause a delay.

We appreciate and ask for your understanding if this does occur.

If you feel you need extra time with your Doctor, or if you are coming in with additional family members, please advise the reception staff when making your appointment that you require a longer consultation. Each family member will need to be booked in with the Doctor.

WAIT TIMES
At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.

EXTENDED APPOINTMENTS
If you require extra time for your appointment, please advise our reception staff at the time of booking.

CANCELLATION & DID NOT ATTEND POLICY
If you are running late, please ring the centre to see whether it is possible to fit you in or to arrange another suitable time. Staff will do their best to help you and accommodate your needs. But being late may be unfair to other patients who would be made to wait.

Missed or cancelled appointments with less than 2 hours’ notice may attract a $20 fee. If you feel you have extraordinary or emergency circumstances, please contact the centre and our management will give the matter due consideration.

EMERGENCIES
Please dial Triple Zero (000) or attend the nearest hospital in an emergency.

The nearest hospital to the centre is:

Werribee Mercy Hospital
300-310 Princes Hwy, Werribee, VIC 3030
(03) 8754 3000

AFTER HOURS
For out of hours medical services, please call:

National Home Doctor Service 13SICK / 13 74 25
OR
After Hours GP Helpline on 1800 022 222 or visit https://www.healthdirect.gov.au/after-hours-gp-helpline

TESTS RESULTS, REFERRALS & SCRIPTS
Book an appointment with your doctor to discuss your test results.

Reception cannot give these results to you for privacy reasons.

The doctor will advise when they expect the results to arrive at the practice. Results are only to be discussed in consultation with your doctor. Please make an appointment to see your doctor after having the tests performed. Our recall system is a follow up process whereby patients are contacted to return to our practice to receive the results of tests. The doctor notifies the reception staff of patients they wish to recall and see in the following week. Our practice attempts to contact these patients via phone and SMS. Patients are encouraged to make appointments to follow up with test results.

RECALL & REMINDER SYSTEM
We send you recalls/reminders by SMS/mail for follow up consultations and test results.

We are committed to preventative health and support Commonwealth and State Reminder programs. This means we may occasionally send you information by SMS/mail on these programs such as Vaccinations and Cervical Screening.

If you do not want to receive these reminders, advise your Doctor, Allied Health Practitioner or reception.

MEDICAL CERTIFICATE
Please make an appointment to get a Medical Certificate

We regret to inform you that Medical Certificates cannot be backdated

IMMUNISATIONS
The Doctors and Practice Nurses can perform all immunisations – from infant to adult – at our Practice.
All childhood immunisations are sent to the Australian Immunisation Register (AIR)
The Doctors are also available for consultation regarding all your Travel Vaccinations needs.

Patient are to purchase vaccines at the pharmacy (unless it’s under the National Immunisation Program)

TELEHEALTH
If you are a regular patient, telehealth services may be available.
Telehealth services are at the discretion of your GP.

Please contact the practice for more information.

TRANSLATION SERVICES
Please advise the receptionist if you think a translator or interpreter might be needed.

Language Difficulties – 131 450
For patients with language difficulties, a telephone translator service can be arranged

Hearing Difficulties – 1300 287 526
For patients with hearing difficulties, Auslan interpreters can be arranged.

TELEPHONE CALLS & COMMUNICATION BY ELECTRONICS MEANS POLICY
Generally, our doctors are unable to take calls unless it is regarding emergency care. This is to minimise interruptions during consultations.

You may leave a message with the reception staff or alternatively please book a consultation with your doctor if there is something you need to discuss. We do not encourage the use of email or fax as a means of communication between patient and doctor.

Patient complaints however can be emailed to info@wollahramedical.com.au and directed to the Practice Manager.

MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION
Your medical record is a confidential document. It is a policy of this practice to maintain privacy and security of it at all times. We will not disclose your personal health information to a third party unless you have consented to it or if you are at risk of harm without treatment and you are unable to give consent. Personal Health information may be disclosed for the following reasons:

For communicating relevant information with other treating doctors, specialists or allied health professionals, for follow up reminder/recall notices, accounting procedures, accreditation, disease notification as required by law for court orders or subpoenas or research purposes.

If you have any concerns about your personal health information, please discuss this with your doctor. When needed we would ask for your written consent for the disclosure of your personal health information.

PRIVACY POLICY
Please click to view our Privacy Policy & Privacy Policy Pamphlet.

UNACCEPTABLE BEHAVIOUR
Our practice has a zero tolerance for unacceptable behaviour. We will not tolerate any behaviour that is violent, threatening, abusive or aggressive. Any patient displaying such behaviour will be asked to leave the premises immediately and if necessary, the police will be called.

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